Refund Policy

Last updated: July 12, 2026

This Refund Policy applies to purchases of HostLink subscriptions and other paid offerings from 36 Enterprises, LLC (“HostLink,” “we,” “us,” or “our”).

30-day money-back guarantee

We offer a 30-day money-back guarantee on new subscription purchases. If you are not satisfied with HostLink, you may request a full refund within 30 days of your original order date.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record for all our orders. Paddle handles all customer service inquiries relating to payments and refunds.

To request a refund, you can either:

• Visit paddle.net, look up your order using the email you purchased with, and submit a refund request; or
• Email us at 36enterprises@gmail.com and we will help you coordinate the refund with Paddle.

Approved refunds are processed by Paddle to the original payment method. It can take a few business days for the refund to appear on your statement.

Renewals and cancellations

Subscriptions renew automatically until canceled. You can cancel at any time from your account; cancellation stops future renewals and takes effect at the end of the current billing period. If you were charged for an unwanted renewal, contact us or Paddle within 30 days of that renewal and we will review your request in good faith.

Exceptions

Refund requests made outside the 30-day window, requests relating to accounts suspended or terminated for violations of our Terms of Service, and any statutory rights that apply to you regardless of this policy are handled on a case-by-case basis in line with applicable law and Paddle's Refund Policy.

Contact

Questions about refunds? Email 36enterprises@gmail.com.
36 Enterprises, LLC